But the quiet is shattered one day when a pair of criminals on the run from the police walk into his diner just before closing time. After they attack one of the customers and seem ready to kill several of the people inside, Tom jumps to the fore, grabbing a gun from one of the criminals and killing the invaders. Tom is immediately hailed as a hero by his employees and the community at large, but Tom seems less than comfortable with his new notoriety. One day, a man with severe facial scars, Carl Fogarty (Ed Harris), sits down at the counter and begins addressing Tom as Joey, and begins asking him questions about the old days in Philadelphia. While Tom seems puzzled, Carl's actions suggest that the quiet man pouring coffee at the diner may have a dark and violent past he isn't eager to share with others -- as well as some old scores that haven't been settled.